Privacy Policy
At LogicRepairs CRM, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your information when you use our customer relationship management platform for repair shops.
1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, business details
- Customer Data: Customer names, contact information, repair history (entered by you)
- Business Data: Shop information, invoices, tickets, inventory data
- Communication Data: Team chat messages, call logs, notifications
Technical Information
- Usage Data: How you interact with our platform, feature usage statistics
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies, preference cookies, analytics cookies
2. How We Use Your Information
- To provide, maintain, and improve the CRM service
- To process transactions and manage your account
- To provide technical support and respond to inquiries
- To send updates, service announcements, and marketing (with your consent)
- Integrations: To sync data with your chosen accounting platforms (Xero, QuickBooks, FreeAgent)
- To comply with legal obligations and protect our rights
Important: We never sell your personal data or use it for advertising purposes. Your repair shop data belongs to you.
3. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share data only with:
- Service Providers: Hosting providers, payment processors, technical support
- Accounting Platforms: Xero, QuickBooks, FreeAgent (when you choose to connect them)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
4. Data Security
We implement comprehensive security measures to protect your data:
- Encryption: All data transmitted using SSL/TLS encryption
- Access Controls: Strict user authentication and authorization
- Regular Backups: Automated backups to prevent data loss
- Security Monitoring: Continuous monitoring for threats and vulnerabilities
Security Note: While we implement robust security measures, no online service is 100% secure. We continuously work to improve our security practices.
5. Data Retention
We retain your data only as long as necessary to provide our services or comply with legal requirements. You can request data deletion at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Update: Correct or update your personal information
- Delete: Request deletion of your personal information
- Restrict: Limit how we process your information
- Portability: Export your data to another provider
- Object: Object to certain processing activities
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session and preferences
- Analyze platform usage and improve our services
- Provide personalized experiences
- Ensure security and prevent fraud
8. Third-Party Integrations
When you connect third-party services, additional privacy policies may apply:
- Xero: Subject to Xero's privacy policy
- QuickBooks: Subject to Intuit's privacy policy
- FreeAgent: Subject to FreeAgent's privacy policy
- eBay: Subject to eBay's privacy policy
9. International Data Transfers
Your data is primarily stored and processed in the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.