:root{--bg-color:#1a1a1a;--surface-color:#2d2d2d;--primary-color:#007bff;--text-color:#fff;--text-muted:#a0a0a0;--border-color:#404040;--shadow-color:rgba(0,0,0,.2);--navbar-bg:#2d2d2d;--navbar-text:#fff;--sidebar-bg:#2d2d2d;--sidebar-text:#fff;--card-bg:#2d2d2d;--card-text:#fff;--input-bg:#3d3d3d;--input-text:#fff;--input-border:#404040;--btn-icon-color:#fff;--primary-hover:#0069d9;--bg-secondary:#383838;--text-secondary:#d1d1d1;--header-bg:#222;--sidebar-color:#272727;--dropdown-bg:#333;--dropdown-text:#f5f5f5;--dropdown-hover:#444;--table-bg:#2c2c2c;--table-hover:#383838;--table-border:#444;--table-text:#f5f5f5;--alert-bg-success:rgba(40,167,69,.2);--alert-text-success:#28a745;--alert-bg-danger:rgba(220,53,69,.2);--alert-text-danger:#dc3545;--alert-bg-warning:rgba(255,193,7,.2);--alert-text-warning:#ffc107;--alert-bg-info:rgba(23,162,184,.2);--alert-text-info:#17a2b8;--theme-icon-color:#fff;--portal-header-bg:#2d2d2d;--portal-header-text:#fff;--portal-card-hover:#383838;--portal-ticket-border:#404040;--portal-communication-bg:#333;--notification-bg-success:var(--alert-bg-success);--notification-text-success:var(--alert-text-success);--notification-bg-error:var(--alert-bg-danger);--notification-text-error:var(--alert-text-danger);--notification-bg-warning:var(--alert-bg-warning);--notification-text-warning:var(--alert-text-warning);--notification-bg-info:var(--alert-bg-info);--notification-text-info:var(--alert-text-info);--badge-text-color:#fff}body.light-theme{--bg-color:#f8f9fa;--surface-color:#fff;--primary-color:#007bff;--text-color:#333;--text-muted:#6c757d;--border-color:#dee2e6;--shadow-color:rgba(0,0,0,.1);--navbar-bg:#fff;--navbar-text:#333;--sidebar-bg:#f8f9fa;--sidebar-text:#333;--card-bg:#fff;--card-text:#333;--input-bg:#fff;--input-text:#333;--input-border:#ced4da;--btn-icon-color:#333;--primary-hover:#0056b3;--bg-secondary:#e9ecef;--text-secondary:#6c757d;--header-bg:#f8f9fa;--sidebar-color:#f8f9fa;--dropdown-bg:#fff;--dropdown-text:#212529;--dropdown-hover:#f8f9fa;--table-bg:#fff;--table-hover:#f8f9fa;--table-border:#dee2e6;--table-text:#212529;--alert-bg-success:rgba(40,167,69,.1);--alert-text-success:#28a745;--alert-bg-danger:rgba(220,53,69,.1);--alert-text-danger:#dc3545;--alert-bg-warning:rgba(255,193,7,.1);--alert-text-warning:#ffc107;--alert-bg-info:rgba(23,162,184,.1);--alert-text-info:#17a2b8;--theme-icon-color:#333;--portal-header-bg:#f8f9fa;--portal-header-text:#333;--portal-card-hover:#f8f9fa;--portal-ticket-border:#dee2e6;--portal-communication-bg:#f8f9fa;--notification-bg-success:var(--alert-bg-success);--notification-text-success:var(--alert-text-success);--notification-bg-error:var(--alert-bg-danger);--notification-text-error:var(--alert-text-danger);--notification-bg-warning:var(--alert-bg-warning);--notification-text-warning:var(--alert-text-warning);--notification-bg-info:var(--alert-bg-info);--notification-text-info:var(--alert-text-info);--badge-text-color:#fff}.theme-toggle{cursor:pointer;padding:.5rem;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .3s ease;color:var(--btn-icon-color);background-color:transparent;margin-left:10px;width:40px;height:40px;border:1px solid var(--border-color);box-shadow:0 2px 4px var(--shadow-color)}.theme-toggle:hover{background-color:var(--surface-color);transform:scale(1.05);box-shadow:0 4px 8px var(--shadow-color)}.theme-toggle i{font-size:1.2rem;transition:transform .3s ease}.theme-toggle:hover i{transform:rotate(15deg)}body.light-theme .theme-toggle{color:var(--text-color);background-color:var(--surface-color)}body.light-theme .theme-toggle:hover{background-color:var(--bg-secondary)}body{background-color:var(--bg-color)!important;color:var(--text-color)!important;font-family:'Roboto','Segoe UI',Arial,sans-serif;margin:0;padding:0;transition:background-color .3s ease , color .3s ease}body.dark-theme{background-color:#2d2d2d!important}body.light-theme{background-color:#fff!important}.sidebar,.navbar,.card,.form-control,.btn,.dropdown-menu,.modal-content,.nav-link,.dropdown-item,.table,.alert,.badge,.list-group-item,.container,.container-fluid,.row,.col,[class*="col-"]{transition:background-color .3s ease , color .3s ease , border-color .3s ease , box-shadow .3s ease}.sidebar{width:250px;height:100vh;position:fixed;top:0;left:0;background-color:var(--sidebar-bg);color:var(--sidebar-text);padding-top:20px;overflow-y:auto;z-index:1000;transition:all .3s ease;border-right:1px solid var(--border-color)}.sidebar .nav-item{margin:5px 10px;border-radius:8px}.sidebar .nav-link{padding:12px 15px;color:var(--sidebar-text);border-radius:8px;transition:all .2s;display:flex;align-items:center;text-decoration:none;font-weight:500;margin:2px 0}.sidebar .nav-link i{width:24px;margin-right:10px;text-align:center;font-size:1.1rem;transition:all .2s}.sidebar .nav-link:hover{background-color:var(--surface-color);color:var(--primary-color)}.sidebar .nav-link.active{background-color:var(--primary-color);color:#fff;box-shadow:0 2px 5px var(--shadow-color)}.sidebar .nav-link.active i{color:#fff}.sidebar h4{color:var(--sidebar-text);font-size:1.1rem;font-weight:600;padding:0 20px;margin-bottom:15px;text-align:center;overflow:hidden;text-overflow:ellipsis}.sidebar .text-center{padding:0 15px}.sidebar .img-fluid{max-width:150px;border-radius:10px;background-color:#fff;padding:10px;margin-top:20px;margin-bottom:10px;transition:all .3s ease;box-shadow:0 2px 5px var(--shadow-color)}.main-content{margin-left:250px;padding:20px;min-height:100vh;background-color:var(--bg-color);transition:all .3s ease;width:calc(100% - 250px)}.navbar{background-color:var(--navbar-bg)!important;color:var(--navbar-text)!important;border-bottom:1px solid var(--border-color);padding:.75rem 1.5rem;box-shadow:0 2px 5px var(--shadow-color)}.navbar-brand{color:var(--navbar-text);font-weight:600;font-size:1.2rem}.dropdown-menu{background-color:var(--dropdown-bg)!important;border:1px solid var(--border-color)!important;box-shadow:0 .5rem 1rem var(--shadow-color);border-radius:.5rem;overflow:hidden}.dropdown-item{color:var(--dropdown-text)!important;padding:.5rem 1rem;transition:all .2s}.dropdown-item:hover{background-color:var(--dropdown-hover)!important;color:var(--dropdown-text)!important}.dropdown-item i{width:20px;margin-right:.5rem;color:var(--primary-color)}.card{background-color:var(--card-bg)!important;color:var(--card-text)!important;border:none;border-radius:10px;box-shadow:0 4px 6px var(--shadow-color);margin-bottom:1.5rem;transition:transform .2s , box-shadow .2s;overflow:hidden}.card:hover{box-shadow:0 6px 12px var(--shadow-color);transform:translateY(-2px)}.card-header{background-color:var(--header-bg);border-bottom:1px solid var(--border-color);padding:1rem 1.25rem;font-weight:600;color:var(--text-color)}.card-header.bg-primary{background-color:var(--primary-color)!important;color:#fff}.card-body{padding:1.25rem;color:var(--text-color);background-color:var(--surface-color)}.card-footer{background-color:var(--surface-color);border-top:1px solid var(--border-color);padding:1rem 1.25rem}a{color:var(--primary-color);text-decoration:none;transition:color .2s}a:hover{color:var(--primary-hover);text-decoration:none}.btn{border-radius:6px;font-weight:500;padding:.5rem 1rem;transition:all .2s;display:inline-flex;align-items:center;justify-content:center}.btn i{margin-right:.5rem}.btn-primary{background-color:var(--primary-color);border-color:var(--primary-color);color:#fff}.btn-primary:hover{background-color:var(--primary-hover);border-color:var(--primary-hover)}.btn-secondary{background-color:var(--bg-secondary);border-color:var(--bg-secondary);color:var(--text-color)}.btn-secondary:hover{background-color:var(--dropdown-hover)}.btn-success{background-color:var(--alert-text-success);border-color:var(--alert-text-success);color:#fff}.btn-success:hover{opacity:.9}.btn-danger{background-color:var(--alert-text-danger);border-color:var(--alert-text-danger);color:#fff}.btn-danger:hover{opacity:.9}.btn-info{background-color:var(--alert-text-info);border-color:var(--alert-text-info);color:#fff}.btn-info:hover{opacity:.9}.btn-warning{background-color:var(--alert-text-warning);border-color:var(--alert-text-warning);color:#000}.btn-warning:hover{opacity:.9}.btn-sm{font-size:.875rem;padding:.25rem .5rem}.btn-lg{font-size:1.25rem;padding:.75rem 1.5rem}.form-label{font-weight:bold;margin-bottom:5px;display:block;color:var(--text-color)}.form-control{border:1px solid var(--input-border)!important;border-radius:5px;padding:10px;margin-bottom:10px;width:100%;font-size:1rem;background-color:var(--input-bg)!important;color:var(--input-text)!important}.form-select{border:1px solid var(--input-border)!important;border-radius:5px;padding:10px;margin-bottom:10px;width:100%;font-size:1rem;background-color:var(--input-bg)!important;color:var(--input-text)!important}textarea.form-control{resize:vertical;min-height:100px}.table{width:100%;border-collapse:collapse;margin-bottom:20px;background-color:var(--table-bg)!important;color:var(--table-text)!important}.table th,.table td{border:1px solid var(--table-border)!important;padding:10px;text-align:left}.table th{background-color:var(--header-bg)!important;color:var(--text-color)!important;font-weight:bold}.table-hover tbody tr:hover{background-color:var(--table-hover)!important}.badge{padding:.5em .75em;font-weight:500;border-radius:50rem;font-size:.75rem;display:inline-flex;align-items:center;justify-content:center}.badge.bg-primary{background-color:var(--primary-color)!important;color:#fff!important}.badge.bg-secondary{background-color:var(--surface-color)!important}.badge.bg-success{background-color:var(--alert-text-success)!important}.badge.bg-danger{background-color:var(--alert-text-danger)!important}.badge.bg-warning{background-color:var(--alert-text-warning)!important;color:#212529}.badge.bg-info{background-color:var(--alert-text-info)!important;color:#fff}.sidebar .nav-link .badge{position:absolute;top:8px;right:10px;font-size:.7rem;min-width:18px;height:18px;display:flex;align-items:center;justify-content:center;border-radius:9px;font-weight:600;z-index:10;background-color:#dc3545!important;color:#fff!important}.sidebar .nav-link{position:relative}.icon-circle{width:50px;height:50px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.5rem;box-shadow:0 3px 6px var(--shadow-color);transition:all .2s}.icon-circle.bg-primary{background-color:var(--primary-color)!important;color:#fff}.icon-circle.bg-success{background-color:var(--alert-text-success)!important;color:#fff}.icon-circle.bg-warning{background-color:var(--alert-text-warning)!important;color:#000}.icon-circle.bg-danger{background-color:var(--alert-text-danger)!important;color:#fff}.icon-circle.bg-info{background-color:var(--alert-text-info)!important;color:#fff}.notification-container{position:fixed;top:20px;right:20px;max-width:350px;width:100%;z-index:9999}.notification-toast{position:relative;background-color:#fff;border-radius:8px;margin-bottom:1rem;box-shadow:0 4px 12px rgba(0,0,0,.15);overflow:hidden;opacity:0;transform:translateX(100%);transition:all .3s ease}.notification-toast.show{opacity:1;transform:translateX(0)}.notification-header{padding:.75rem 1rem;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid rgba(0,0,0,.1)}.notification-header.success{background-color:#28a745;color:#fff}.notification-header.error{background-color:#dc3545;color:#fff}.notification-header.warning{background-color:#ffc107;color:#000}.notification-header.info{background-color:#17a2b8;color:#fff}.notification-title{margin:0;font-weight:600}.notification-body{padding:1rem;color:#333}.notification-close{background:none;border:none;color:inherit;font-size:1.5rem;line-height:1;padding:0;margin-left:.5rem;opacity:.8;cursor:pointer}.notification-close:hover{opacity:1}.notification-icon{margin-right:.5rem}.customer-reply-indicator{position:fixed;top:20px;right:20px;background-color:#ff6b00;color:#fff;padding:15px 25px;border-radius:5px;box-shadow:0 2px 5px rgba(0,0,0,.2);z-index:1000;animation:flash 2s ease-in-out;display:none}@keyframes flash {
    0% { opacity: 0; transform: translateY(-20px); }
    20% { opacity: 1; transform: translateY(0); }
    80% { opacity: 1; transform: translateY(0); }
    100% { opacity: 0; transform: translateY(-20px); }
}.ticket-status-customer-reply{background-color:#ff6b00!important;color:#fff!important}.status-indicator{display:inline-block;width:12px;height:12px;border-radius:50%;margin-right:.5rem;position:relative}.status-indicator.success{background-color:var(--alert-text-success)}.status-indicator.warning{background-color:var(--alert-text-warning)}.status-indicator.danger{background-color:var(--alert-text-danger)}.status-indicator.info{background-color:var(--alert-text-info)}.status-indicator.primary{background-color:var(--primary-color)}@media (max-width:992px){.sidebar{width:70px;overflow-x:hidden;background-color:var(--sidebar-color)}.sidebar .nav-link{padding:.8rem 0;margin:.3rem auto;width:50px;justify-content:center}.sidebar .nav-link span{display:none}.sidebar .nav-link i{margin-right:0;font-size:1.2rem}.sidebar h4{font-size:0;padding:.5rem;text-align:center}.main-content{margin-left:70px}}@media (max-width:768px){.sidebar{width:100%;height:auto;position:relative;background-color:var(--sidebar-color);margin-bottom:1rem}.sidebar .nav-link{padding:.6rem 1rem;margin:.2rem;width:auto;justify-content:flex-start}.sidebar .nav-link span{display:inline}.sidebar .nav-link i{margin-right:.75rem;width:24px}.sidebar h4{display:none}.main-content{margin-left:0}.btn{padding:.375rem .5rem}.card-header{padding:.75rem}.card-body{padding:.75rem}}@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}.fade-in{animation:fadeIn .3s ease}.text-primary{color:var(--primary-color)!important}.text-secondary{color:var(--text-secondary)!important}.text-success{color:var(--alert-text-success)!important}.text-danger{color:var(--alert-text-danger)!important}.text-warning{color:var(--alert-text-warning)!important}.text-info{color:var(--alert-text-info)!important}.bg-primary{background-color:var(--primary-color)!important}.bg-secondary{background-color:var(--surface-color)!important}.bg-success{background-color:var(--alert-text-success)!important}.bg-danger{background-color:var(--alert-text-danger)!important}.bg-warning{background-color:var(--alert-text-warning)!important}.bg-info{background-color:var(--alert-text-info)!important}.bg-light{background-color:var(--bg-color)!important}.bg-white{background-color:var(--surface-color)!important}.border-primary{border-color:var(--primary-color)!important}.border-secondary{border-color:var(--surface-color)!important}.border-success{border-color:var(--alert-text-success)!important}.border-danger{border-color:var(--alert-text-danger)!important}.border-warning{border-color:var(--alert-text-warning)!important}.border-info{border-color:var(--alert-text-info)!important}.paid-stamp{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%) rotate(-30deg);font-size:2rem;font-weight:bold;color:rgba(40,167,69,.5);z-index:1}@media print{.paid-stamp{color:rgba(40,167,69,.5)}}.avatar-placeholder{width:40px;height:40px;border-radius:50%;background-color:var(--bg-secondary);display:flex;align-items:center;justify-content:center;font-weight:bold;color:var(--text-color)}.note-card:hover{box-shadow:0 6px 12px var(--shadow-color)}.note-card .btn-link{color:var(--primary-color);text-decoration:none}.customer-link{color:var(--primary-color);text-decoration:none}.customer-link:hover{text-decoration:underline}.container-fluid{background-color:var(--bg-color)!important;color:var(--text-color)!important}.container{background-color:var(--bg-color)!important;color:var(--text-color)!important}.navbar-brand,.navbar-toggler,.nav-link{color:var(--navbar-text)!important}.navbar-brand:hover,.nav-link:hover{color:var(--primary-color)!important}.dropdown-toggle,.btn-outline-secondary{color:var(--text-color);border-color:var(--border-color);background-color:var(--surface-color)}.dropdown-toggle:hover,.btn-outline-secondary:hover{color:var(--text-color);background-color:var(--dropdown-hover);border-color:var(--border-color)}.text-muted{color:var(--text-muted)!important}.modal-content{background-color:var(--surface-color);color:var(--text-color);border-color:var(--border-color)}.modal-header,.modal-footer{border-color:var(--border-color)}input,select,textarea{background-color:var(--input-bg)!important;color:var(--input-text)!important;border-color:var(--input-border)!important}input:focus,select:focus,textarea:focus{background-color:var(--input-bg)!important;color:var(--input-text)!important;border-color:var(--primary-color)!important;box-shadow:0 0 0 .2rem rgba(15,91,245,.25)!important}.form-text{color:var(--text-secondary)!important}.list-group-item{background-color:var(--surface-color);color:var(--text-color);border-color:var(--border-color)}.alert{background-color:var(--surface-color);color:var(--text-color);border-color:var(--border-color);border-radius:8px}.alert-success{background-color:var(--alert-bg-success);color:var(--alert-text-success);border-color:var(--alert-text-success)}.alert-danger,.alert-error{background-color:var(--alert-bg-danger);border-color:var(--alert-text-danger);color:var(--alert-text-danger)}.alert-warning{background-color:var(--alert-bg-warning);border-color:var(--alert-text-warning);color:var(--alert-text-warning)}.alert-info{background-color:var(--alert-bg-info);border-color:var(--alert-text-info);color:var(--alert-text-info)}.page-link{background-color:var(--surface-color);border-color:var(--border-color);color:var(--primary-color)}.page-link:hover{background-color:var(--dropdown-hover);border-color:var(--border-color);color:var(--primary-color)}.page-item.active .page-link{background-color:var(--primary-color);border-color:var(--primary-color);color:#fff}.page-item.disabled .page-link{background-color:var(--surface-color);border-color:var(--border-color);color:var(--text-secondary)}.list-group{border-radius:8px;overflow:hidden}.list-group-item{background-color:var(--surface-color);border-color:var(--border-color);color:var(--text-color)}.list-group-item.active{background-color:var(--primary-color);border-color:var(--primary-color);color:#fff}code,pre{background-color:var(--bg-secondary);color:var(--text-color);border-radius:4px;padding:.2em .4em}pre{padding:1rem}.progress{background-color:var(--bg-secondary);border-radius:8px;overflow:hidden}.progress-bar{background-color:var(--primary-color)}.navbar-toggler{border-color:var(--border-color);color:var(--navbar-text)}.navbar-toggler-icon{background-image:url(data:image/svg+xml,%3csvg\ xmlns=\'http://www.w3.org/2000/svg\'\ viewBox=\'0\ 0\ 30\ 30\'%3e%3cpath\ stroke=\'rgba%28255,\ 255,\ 255,\ 0.8%29\'\ stroke-linecap=\'round\'\ stroke-miterlimit=\'10\'\ stroke-width=\'2\'\ d=\'M4\ 7h22M4\ 15h22M4\ 23h22\'/%3e%3c/svg%3e)}body.light-theme .navbar-toggler-icon{background-image:url(data:image/svg+xml,%3csvg\ xmlns=\'http://www.w3.org/2000/svg\'\ viewBox=\'0\ 0\ 30\ 30\'%3e%3cpath\ stroke=\'rgba%2833,\ 37,\ 41,\ 0.8%29\'\ stroke-linecap=\'round\'\ stroke-miterlimit=\'10\'\ stroke-width=\'2\'\ d=\'M4\ 7h22M4\ 15h22M4\ 23h22\'/%3e%3c/svg%3e)}.valid-feedback{color:var(--alert-text-success)}.invalid-feedback{color:var(--alert-text-danger)}.form-control.is-valid,.was-validated .form-control:valid{border-color:var(--alert-text-success)!important;background-image:url(data:image/svg+xml,%3csvg\ xmlns=\'http://www.w3.org/2000/svg\'\ viewBox=\'0\ 0\ 8\ 8\'%3e%3cpath\ fill=\'%2328a745\'\ d=\'M2.3\ 6.73L.6\ 4.53c-.4-1.04.46-1.4\ 1.1-.8l1.1\ 1.4\ 3.4-3.8c.6-.63\ 1.6-.27\ 1.2.7l-4\ 4.6c-.43.5-.8.4-1.1.1z\'/%3e%3c/svg%3e)}.form-control.is-invalid,.was-validated 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i{color:var(--btn-icon-color)!important}.navbar-toggler{color:var(--navbar-text)!important}body.light-theme .navbar-toggler-icon{filter:invert(.8)}body.dark-theme .navbar-toggler-icon, 
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